Privacy Policy

Online Psychology: Privacy Policy

1. Person responsible and contact details

The person responsible for data processing in accordance with the General Data Protection Regulation (GDPR) is:

Angelika Spies

The protection of your data is particularly important to me. I can be reached at any time using the contact details below to answer any questions or to revoke your consent.

E-mail: contact@the-online-psychologist.com

Telephone: +43650 5007285

2. Personal data and its use

If you have provided me with personal data, I will only use it for the purposes agreed with you or if there is another legal basis in accordance with the GDPR; this happens in compliance with data protection and civil law regulations.

Only personal data that is necessary for the implementation and processing of my services or that you have provided to me voluntarily will be collected.

I will not process the data provided to me for any purposes other than those covered by our contract or by your consent or otherwise by a provision in accordance with the GDPR.

3. Information and deletion

As a data subject, you have the right at any time to get information about your stored personal data, its origin and recipients and the purpose of data processing, as well as the right to correction, data transfer, objection, restriction of processing and blocking or deletion of incorrect or unlawfully processed data.

If there are any changes to your personal data, please inform me accordingly.

You have the right to revoke your consent to the use of your personal data at any time. Your request for information, deletion, correction, objection and/or data transfer, in the latter case, provided this does not cause disproportionate effort, can be sent to my E-mail address.

If you believe that my processing of your personal data violates the applicable data protection law or that your data protection rights have been violated in any other way, you have the option of complaining to the responsible supervisory authority. In Austria, the data protection authority is responsible for this.

4. Data security

Your personal data is protected through appropriate organizational and technical precautions. These precautions relate in particular to protection against unauthorized, unlawful or even accidental access, processing, loss, use and manipulation.

Regardless of my efforts to maintain an appropriately high standard of care, it cannot be ruled out that information that you provide to me via the Internet could be viewed and used by other people.

Please note that I therefore assume no liability whatsoever for the disclosure of information due to errors in data transmission not caused by me and/or for unauthorized access by third parties (e.g. hack attacks on E-mail account or telephone).

5. Cookies

The website of the above-mentioned publisher and owner uses “cookies” to make the offer more user-friendly, effective and secure. Cookies help to determine the frequency of use and the number of users of the website. The content of the cookies used is limited to an identification number, which does not allow any personal reference to the user. The main purpose of cookies is to recognize visitors to the website.

Two types of cookies are used on this website:

  1. Persistent cookies: To improve user-friendliness, cookies remain stored on your device and allow to recognize your browser the next time you visit.
  2. Session cookies: These are temporary cookies that remain in your browser’s file until you leave the website and are automatically deleted at the end of your visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when you close the browser. However, if cookies are deactivated, the functionality of the website may be restricted.

6. Server log files:

In order to optimize the website in terms of system performance, user-friendliness and provision of useful information, the website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to me. This includes your IP address, browser and language settings, operating system, referrer URL, internet service provider and date and time. I do not merge this data with personal data sources. I reserve the right to subsequently check the data if concrete indications of illegal use become known.

7. Contact form & booking system

I process personal data (name, telephone number, E-mail address) from the contact form and the booking system. This is done exclusively in compliance with the applicable data protection regulations. The processing of personal data is based on my legitimate interest in fulfilling the services offered and answering your inquiries.

8. Tools for web analysis

  1. Hotjar: Web analysis to record visitor behaviour on my website. For more information, please see the ‘About Hotjar’ section on the Hotjar help page.
    Hotjar Limited – Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta – Data processing through IP tracking and visitor interactions.
  2. Ahrefs: Web analytics, keyword verification and competitive analysis. For more information, please refer to Ahrefs’ privacy policy. Ahrefs Pte Ltd, 7 Straits View, 08-02, Marina One East Tower, Singapore.

9. Transfer of data to third parties

Your data will only be forwarded on the basis of the GDPR, in particular to fulfill your order or based on your prior consent.

I do not pass on any data to third parties unless there are obligations and needs that may arise from our business relationship (e.g.: accounting, bookkeeping).

10. Disclosure of data breaches

I strive to ensure that data breaches are identified at an early stage and, if necessary, immediately reported to you or the responsible supervisory authority, taking into account the respective data categories that are affected.

11. Retention of data

I do not keep data longer than is necessary to fulfill my contractual or legal obligations and to defend against any liability claims.